Jan Robert Flores

Call ended: customer-ended-call

Transcript: AI: Hi, this is Joanna, the accounting manager at Rare Global Food. I'm calling regarding your account. User: Yeah, yeah. How can I help you? AI: Thanks for your time. I want to confirm you're Jed Gatmaiden, right? User: Yeah. AI: Just a sec— User: Yes. AI: Sorry. A. Few more seconds. AI: Give me a moment. AI: Just a sec. AI: It seems I couldn't retrieve the details for some of the invoices. However, I can see that the total overdue balance is around. PHP. 35. 38. 5.39. Can you please tell me a specific date when. You might be able to settle this? User: Um, I. How about. Next. Week? AI: Next week sounds good. Can you please specify. A. Date? User: Friday. AI: So you're committing to pay by next Friday, let. Me confirm: that's January 19, right? User: Mm-hm. AI: Hold on a sec. User: Yep, what's up? AI: Thank you, Jed. I appreciate your commitment. The accounts team will follow up to confirm once. The payment is received. Have a great day. User: Thanks. AI: You're welcome. Take care.

Call duration: 1m 50s · Accounting Assistant

Call ended: customer-did-not-answer

Call ended: customer-ended-call

Transcript: AI: Hi, this is Van Windsor, the accounting manager. At Rare Global Food, I'm calling regarding your account balance, am I speaking with test client— User: Yes, this is Tess Kline. AI: One moment. AI: Thanks, Tess. I have an overdue balance of PHP 2,4877.47 across invoices. MS1541931128 and 34370. What specific date can you commit to for payment? User: Uh, maybe tomorrow. AI: Got it, noting that down. AI: Great, I've noted tomorrow, September 2. I'll mark that as your payment date. Thank you, Tess. Ending the call now.

Call duration: 0m 58s · Accounting Assistant

Call ended: customer-did-not-answer

Call ended: customer-ended-call

Transcript: AI: Hi Po, this is Grace, the accounting manager sa Rare Global Food. Tumatawag po ako regarding your account balance. Kausap ko po ba si John Robert Flores? User: Hi. No, this is Jed Gepneton. AI: One moment. AI: I'll flag this for our team. AI: Ayos, salamat po, Jedd. Pasensya na po, nagkamali ng tawag. Nilagyan ko na po ng note na wrong recipient at pina-notify na ang accounts team para i-follow up. Maraming salamat po, and have a good day. User: Hello. AI: Hi Po, Jedd. Salamat sa pagsagot. Ako po si Grace from Rare Global Foods accounts. Quick lang po: this number was listed under John Robert Flores. Nirerespeto ko po na hindi kayo siya. Gusto niyo po ba na i-update namin ang contact o ipasa ko na lang ito sa accounts team para mag-follow up sa tamang tao? User: Uh, no. Ako yung. Replacement. Niya. AI: Salamat po, Jedd. Mauunawaan ko po. Kayo na pala ang replacement niya. Para ma-update natin nang maayos, anong full name po ang ilalagay natin bilang primary contact? User: Jed. AI: This'll just take a sec. AI: I'll flag this for our team. AI: Salamat, Jedd. Naipasok ko po na kayo na ang replacement contact. Bago tayo mag-proceed, quick check lang po: kayo po ba ngayon ang responsible for the accounts payments? User: Yeah. Ako yun. AI: Salamat po, Jedd. Quick po lang para ma-verify: anong company name po ang ginagamit ninyo sa account? User: Actually, you didn't— On a company. And. Anything. AI: Sige po. Naiintindihan. Para ma-verify lang po mabilis: anong company name po ang naka-link sa account? Pwede po bang sabihin yung official business name na ginagamit ninyo para sa billing? User: Uh, ito po yung company ni J. R. Flores. AI: One moment. AI: Salamat po. Nakita ko po sa file na naka-link siya sa account nina J. R. Flores. May overdue balance po kayo na $44,469. 16. At may ilang invoices na overdue. Kausap ko po ba si Jedd Gepneton na ngayon ang primary contact? Anong date po kayo makakapagbayad? User: Wala naman akong utang sa inyo, eh. AI: Sige po, Jedd. Salamat sa sinabi. Hindi po namin i-a-accuse. Pwede po ba kayong magbigay ng isang detalye para ma-verify ko agad: may binayaran na po ba kayo kamakailan, an invoice number, payment date, o reference number? User: Actually, wala naman akong invoice na dumating sa amin. So di ko alam bakit may utang ako sa inyo. AI: Sige po, Jedd. Naiintindihan ko po. Huwag po kayong mag-alala, i-verify natin nang maayos para ma-trace po agad. Pwede po ba ninyong i-double check at sabihin kung may bayad na kayo kamakailan, at ano ang payment reference or date? Kung wala po kayong sinabing payment, hihilingin ko na i-escalate ito para ma-review ng accounts team at i-validate ang charges. Okay po ba iyon? User: Yeah, please. Email mo na lang sa akin yung proof, please. AI: Okay po, Jedd. Anong email address po ang gusto ninyong pagpadalhan ng proof? User: Jed— At— JR's restaurant. Dot com. AI: Salamat, Jedd. Para siguradong tama po, pwede niyo po bang ulitin at i-spell out yung email address nang buo, halimbawa jedd at ang simbolong @ sign, at pagkatapos domain? One question lang po. User: Jed— J-E-D at— JR's restaurant. Dot com. AI: Sige po, sending that now. User: Okay. AI: Sorry, a few more seconds. AI: I'll flag this for our team. AI: Pasensya na po. User: Bye-bye. AI: Salamat po, Jedd. Maraming salamat sa

Call duration: 4m 49s · Accounting Assistant

Overdue Balance Reminder: PHP 58,699.82 - invoices: MS 15419, 31128, 34370, 31167, 34371, 31134, 31089, 31115, 31144, 31162, 31172, 31191, 34372, 25053, 31074

Overdue Balance Reminder: PHP 58,699.82 - invoices: MS 15419, 31128, 34370, 31167, 34371, 31134, 31089, 31115, 31144, 31162, 31172, 31191, 34372, 25053, 31074

Overdue Balance Reminder: PHP 58,699.82 - invoices: MS 15419, 31128, 34370, 31167, 34371, 31134, 31089, 31115, 31144, 31162, 31172, 31191, 34372, 25053, 31074

Hi Robert, you have 2 overdue accounts with Rare Global Food Trading Corp totaling PHP 58,699.82. Kindly arrange payment soon. Thank you!

Overdue Balance Reminder: PHP 58,699.82 - invoices: MS 15419, 31128, 34370, 31167, 34371, 31134, 31089, 31115, 31144, 31162, 31172, 31191, 34372, 25053, 31074