Voice Inbox

Call ended: customer-ended-call

Transcript: AI: Hi, this is Rishi, the accounting manager at Rare Global Food. I'm calling regarding your account; am I speaking with Jan Robert? User: Yes. AI: Thanks, Jan Robert. I want to let you know this is an automated call; we have an overdue balance of PH. P. 353825.39 on your account. It includes several invoices, NBA DR-4481, DR-4499, DR-16898, INV-2, 3374, DR-14527, DR-14634, DR-14783, DR-14913, DR-14962, DR-15371, DR-15717, and DR-15839. Can you tell me a specific date when you might be able to settle this? User: I did not hear. Can you say the amount again? AI: Of course, Jan Robert. The overdue balance is 35,385. 39 pesos. User: Okay. How many invoices? Again? AI: There are several invoices overdue, including NBA. DR-4481, DR-4499, DR-16898, INV-2, 3374, DR-14527, DR-14634, DR-14783, DR-14913, DR-14962, DR-1. User: Do you know the delivery dates? AI: I'm sorry, I can't provide the specific delivery dates right now. The accounts team will follow up with the exact details. Would you be able to give me a date when you might be able to make the payment? User: Okay. I need to. Check because the invoice is seems. Confusing. Can you connect me to an agent? AI: I understand, Jan Robert. I'm just an automated system but I will notify our accounts team about your request to speak with a human agent; they will follow up with you soon. Thank you for your understanding. User: Okay. AI: Thank you, Jan Robert. Have a good day. Goodbye.

Call ended: customer-ended-call

Transcript: AI: Hi, this is Van Winsor, the accounting manager at Rare Global Food. I'm calling regarding your account. Am I speaking with Jan Robert? User: Oo, ako 'to. Sino 'to? AI: One moment. AI: Salamat, Jan Robert. May overdue balance po tayo na PHP 3,538.539, kasama po dito ang ilang invoice na kailangang bayaran. User: Ha? Magkano? Hello, magkano? AI: Pasensya na po. PHP 3,538.539 po ang overdue na balanse. Gusto ko lang po sanang malaman kung kailan kayo makakabayad. Pwede po kayong magbigay ng isang tiyak na petsa? User: Mag. Magkano 'yung— magkano 'yung total? Hindi ko maintindihan. AI: Pasensya na po. PHP 3,538.539 po ang kabuuang overdue na balanse. Kasama. Po dito ang ilang invoice na. User: Okay. Ilang invo— ilang invo— ilang invoice 'yan? AI: May 16 po na invoice. Na overdue, kasama po dito ang mga invoice na NBA DR-4481, DR-4499, DR-16898, INV-23374, DR-14527, DR-14634, DR-14783, DR-14913, DR-14962, DR-15371, DR-15717. At DR-15839. User: Okay, sige. Salamat. AI: Salamat din po, Jan Robert. Pwede po kayong magbigay ng

Call ended: customer-ended-call

Transcript: AI: Hi po, this is Grace, the accounting manager sa Rare Global Food. Tumatawag po ako regarding your account balance. Kausap ko po ba si Robert? User: Yes. Oh, po ito. AI: Ano ang date po kayo makakapagbayad? Salamat po. May collection schedule kami this week. Ano ang date po kayo makakapagbayad? User: Ano 'yon, pakiulit? Ano 'yong sabi mo? AI: Sige po. Ano ang date po kayo makakapagbayad? User: Mm. Ano bang utang ko? User: Hello? Ano ba 'yong utang ko? Parang wala naman. AI: One moment. AI: Pasensya na po, hindi ko po makita ang detalye ng utang ninyo sa system. Pwede po ba kayong magbigay ng specific na invoice. Number o ibang detalye para ma-check ko ulit? User: Ha? Ikaw nga 'yong tumawag sa akin, nagtatanong ng collection eh. Nagtatanong mo ako kung may utang— Kung anong utang ko sa inyo. Labo naman. AI: Pasensya na po, sir. At nagkakaroon tayo ng kalituhan. Gusto ko lang pong malaman kung kailan kayo makakapagbayad para ma-update namin ang account ninyo. Hindi po namin sinasadyang magtanong nang hindi tama. Pwede po bang bigyan ninyo ako ng isang date na makakapagbayad kayo? User: Ano? Magkano ba 'yong utang ko? At ilang— AI: One moment. AI: Pasensya na po, sir. Hindi ko po makita ang detalye ng utang ninyo sa system. Pwede po bang magbigay kayo ng invoice number

Call ended: customer-ended-call

Transcript: AI: Hi Po, this is Grace, the accounting manager. Tumatawag po ako regarding your account balance, kausap ko po ba si Robert? User: Yes. AI: Salamat po. May collection kami this week. Anong. Date po kayo makakapagbayad? User: હા, મકાન ઉત્તમકો. Wala namang utang sa system, eh. Hindi ko makita. AI: Pasensya na po sir, baka may na-miss lang sa system. Pero para ma-update namin, anong specific date po kayo makakapagbayad? User: Ah, hindi ko nga alam kung ano yung babayaran ko, eh. Magkano ba utang ko? AI: One moment. AI: Pasensya na po sir, pero hindi ko po ma-verify yung balance ninyo at ngayon may pang. Email. Na lang po kayo sa aming finance team para ma-verify nila yung details. Pero anong date po kayo makakapagbayad once ma-clarify na natin? User: Oo, mukha. So paano 'to? Sino ka— sino kokontakin ko? AI: Pasensya na po sir. Ako po. Si Grace, part of the accounting. User: Niloko. AI: Para po ma-verify yung balance at makapag-settle tayo, pasensya na po talaga sir. Iyan po ay automated call lang. If may concern po kayo, ituturo ko po kayo sa aming AR team para matulungan kayo personally. Maraming salamat po.